ACCESSIBLE SEATING POLICIES
Fans with mobility impairment who require accessible seating are permitted to purchase tickets for accessible seats. This may include people who use wheelchairs, those who use other mobility devices, and people who cannot climb steps or walk long distances. Tickets for accessible seats may be sold to individuals who require accessible seating themselves or to someone purchasing on their behalf.
PURCHASING SINGLE MATCH ADA TICKETS
ADA tickets can be purchased online at SeatGeek.com, the official ticketing partner of STL CITY SC. ADA tickets are labeled as accessible seating through the online virtual venue and will go onsale through the same channels following the same timeline as other seating options.
SINGLE MATCH ADA EXCHANGE
If you need ADA seating and you have tickets in a non-ADA area, you can come on the day of the event and attempt to exchange your ticket(s) for ADA accessible seating. Inventory will be extremely limited, and requests will be honored on a first come first served basis. All day of event ADA exchanges will be handled at the Box Office located on the SE corner of the stadium by the Team Store. Please note that Box Office hours will vary by the event.
SEASON TICKET MEMBER ADA EXCHANGE
Season Ticket Members will have the benefit of requesting ADA seats 72 hours in advance to an event/match based on their needs. In our best attempt to make the process accessible and fair for all season ticket members, any requests submitted prior to 72 hours will not be recognized. Ticket requests will not be accepted within 24 hours of match start time.
Please email firstname.lastname@example.org with your account number, seat location, number of accessible seats you will need, match date & opponent Ticket request will be honored in the order they are received. If we are unable to fulfill your request, you will be notified by email.
SEASON TICKET ADA PURCHASES
If you are interested in purchasing season tickets in an ADA location, please contact us at ADAtickets@stlCITYsc.com Please note that tickets for the 2023 season are currently sold out, however you can join myCITY+ here. myCITY+ is more than just a waitlist program, click here for a full list of benefits.
Season Membership Transfer Policy
Season Ticket Memberships are non-transferable from one person or entity to another without the express written consent of STL CITY SC. The name under which an account has been purchased may not be changed, except for the following reasons: legal name change, change in marital status, change in the business name, sale of a business, or death of account holder resulting in a requested transfer to an immediate family member. A one-time transfer to immediate family members (defined as spouse, children, parent, or sibling) will be allowed during an exclusive window prior to the start of each season. If interested in this transfer, you must submit it in writing prior to February 1st of each season. All requests for account information must be submitted to STL CITY SC in writing, and approval is at the full discretion of the club. This policy does NOT impact the transfer of single match tickets or events, this is exclusive to season ticket memberships only.
PAYMENT PLAN OPTIONS
Please note that both pay in full payment and monthly payment plan options will automatically renew for the 2024 season and beyond. If you enroll in the pay in full option, your credit card on file will be automatically charged on 4/1 prior to the start of the next season (Ex. 2024 season payment will be charged on 4/1/23). If you elect for the monthly payment plan option, your payments will start on 4/1 each year and run through 3/1 prior to the start of the season (Ex. Your 2024 season payments will begin on 4/1/23 and end 3/1/24). By checking this box, you are agreeing to allow the club to automatically charge your credit card on file on a monthly or yearly basis until your tickets are canceled. For more information on our payment options please CLICK HERE or contact the club at email@example.com
Q: What are my payment options for purchasing season tickets?
A: You have the option to purchase your tickets in full (amount due at time of purchase), or to provide the ultimate flexibility you can enroll in our monthly payment plan option. Season tickets will be automatically renewed on a yearly basis, per the following schedule.
Pay In Full Option – your credit card will be charged annually on April 1 the year prior to the season starting. For example, you will be charged in April 2024 for the 2025 season tickets.
Monthly Payment Plan – Ticket payments will begin on April 1 each year for the upcoming season. If you purchase tickets after the start of the payment plan April 1), your payments will be divided into equal installments that will end on March 1 every season, and then restart for the next season on April 1 and withdrawn monthly until you cancel your season membership subscription.
Q: What if I signed up for the pay in full option, but decide to change to a payment plan option?
A: You can switch to the payment plan at any point by emailing your sales rep and requesting to change your payment from a pay in full to a monthly payment plan. You would need to make any past due payments to bring the payment plan current and then moving forward you will be charged automatically on the first day of each month.
Q: What if I purchase tickets after the payment plan has started?
A: You can still enroll in the monthly payment plan at any time. Please review the above payment chart for your timeline on when your account would be charged.
Q: What if I need to update the credit card that you have on file?
A: You can update your credit card information through your online SeatGeek account at any time, or by calling your sales rep.
Q: Will I be contacted prior to charging my card?
A: You will not be contacted in advance of your monthly payments (if enrolled in the monthly payment plan), however you will be contacted prior to restarting your charge before each season. You will be sent a notification at least 45 days prior to the new season payments starting (Prior to Feb 15).
Q: When will I be notified about pricing for the next season?
A: Pricing information will be sent out no later than February 15th each year. For example, 2024 pricing will be communicated by no later than February 15th, 2023.
Q: What if I want to opt out or stop payment on my tickets?
A: If you are opting to not renew your season tickets you would need to communicate that in writing to the team (firstname.lastname@example.org) no later than 2 weeks prior to the start of your payment plan taking effect for the following season (March 15th).
Resale & Secondary Ticket Policy
Seat Upgrade Process
Prior to the new season ticket onsale period, current season ticket members will have a limited window to upgrade their ticket locations. Please note that this will be a limited window and based on availability, which is likely to be extremely limited. If you are interested in potentially upgrading your location, please email your rep or our general ticket inbox at email@example.com.
Q: Am I able to reduce my seat count “downgrade” my seats?
A: You would be able to decrease the overall number of season tickets within your account if your average value per ticket does not decrease. You will NOT have the option to relocate your current seats to an area of lesser value. Also, you would not be able to leave a single seat on your account.
Q: Are we guaranteed to be contacted?
A: No, we will only contact patrons that are eligible for an upgrade, we expect to have extremely limited options, so the more details you provide on what you are looking for will help us keep the program efficient and productive.
Q: Who is eligible to receive a ticket upgrade?
A: All ticket holders that have indicated they wanted to be considered for an upgrade will be eligible. Season Ticket members can do so by contacting their rep, or sending an email to firstname.lastname@example.org.
Q: Am I able to change the length of my term by relocating?
A: No, all terms will remain the same, we are unable to update the length of your agreement.
Q: How will I be contacted if I am selected?
A: You will be contacted via email with more information regarding the process.
Q: When will this process happen?
A: The exact timeline will depend on inventory availability as well as the overall sales timeline, however it likely occur during the summer months.
General Ticket Policies
Box Office Information:
Location of the ticket office: The ticket office is located on the SE corner of Market Street near the Team Store. Also known as the Lou Fusz Plaza.
Hours: The box office will be open (2) hours prior to kick-off. The box office will close after the first half of the match.
Payment Methods: We accept VISA, Mastercard, Discover, American Express. We will NOT accept cash as a method of payment anywhere in CITYPARK.
Ticket Purchases: All patrons over the age of 2 will require a ticket to enter the venue. Children 2 and younger will be admitted without a ticket, however they will not have a seat of their own and must sit with an adult 18+.
Walk-up Ticket Sales: Tickets will NOT be available at the box office windows on the day of the event. If tickets remain, they would be made available for purchase online only at seatgeek.com. Ticket box office windows will be for ticket resolution only.